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Jack Adams

Frequently Asked Questions

 

  1. Size Chart
  2. How do I return an item?
  3. What do I do if an item is damaged?
  4. What payment options do you accept?
  5. What is Paypal Bill Me Later?
  6. How can I redeem my Gift Certificate?
  7. Why did I receive a charge from 360 West Media?
  8. How do I check order status?
  9. How do I login?
  10. What do I do if I forgot my password?
  11. How can I contact customer service?
  12. What does it mean when a product has a future expected release date?
  13. What are my shipping options?
  14. What countries do you ship to?
  15. What if an item is out of stock?
  16. Where can I buy Jack Adams™ in stores?
  17. Can I return or exchange an item I purchased in a retail store?
  18. All Last Call sales are final. No returns

 

Size Chart

Click Here

 

How do I return an item?

See our Return Policy

 

What do I do if an item is damaged?

Any item with a Manufacturer's defect is able to be returned for a replacement item, store credit or credit to the original form of payment. Please see our Return Policy for more information. 

 

What payment options do you accept?

We accept Mastercard, Visa, Discover and Paypal.

We accept payment with Mastercard We accept payment with Visa We accept payment with Discover Card We accept payment with PayPal We accept payment with Bill Me Later

 

What is PayPal Bill Me Later?

Bill Me Later is a PayPal service that allows the customer to purchase items now, and have more time to pay their bill. To learn more, please refer to the PayPal Bill Me Later Frequently Asked Questions or their Terms & Conditions page. 

 

How do I redeem my Gift Certificate?

Click here to Redeem your Gift Certificate. You must be logged in to redeem or check the balance of your Gift Certificate. Please note - Gift Certificate codes are case sensitive.

 

Why did I receive a charge from 360 West Media?

360 West Media Distribution is the parent company of Jack Adams Group and all credit card and PayPal charges on your statement will show up as 360 West Media.

 

How do I check order status?

Login to your account and select check order status.

 

How do I login?

Select Sign In from the home page, or Create an Account if you have not done so.

 

What do I do if I forgot my password?

Click Here to enter your email and a link to reset your password will be emailed to you. 

 

How can I contact customer service?

Click here to contact us.

 

What does it mean when a product has a future expected release date?

This product will be available for purchase on or about the date listed in the product description. 

 

What are my shipping options?

We ship via USPS. See our Shipping section for additional information.

 

What countries do you ship to?

Click here for countries we ship to.

 

What if an item is out of stock?

Unless an item is being discontinued, we are constantly working to keep all items in stock. Feel free to contact us to find out when your item will be available for purchase.

 

Where can I buy Jack Adams™ in stores?

Click here for a list of our Retail Partners around the world.

 

Can I return or exchange an item I purchased in a retail store?

Unfortunately, we cannot accept returns or exchanges for items purchased in a retail store.  



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Payment Options

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