We cannot accept exchanges or returns of opened, used, or worn merchandise unless defective. Any merchandise deemed defective by our staff will be replaced with the same item only.
If incorrect merchandise is shipped in error, we will ship the correct merchandise free of charge, and reimburse for return shipping of the incorrect merchandise. To avoid fraudulent claims, you may be required to return the incorrect shipment prior to shipment of the replacement. If merchandise is returned to exchange for a different size you may be required to pay an additional shipping fee for the new shipment. All Returns and Exchanges must be unworn, and contain all original product packaging and tags.
Any item purchased for our Last Call category is all sales final. If you need a different size we will do our best to accommodate you if the item is in stock. There will be no cash refunds for these items.
We do not accept returns on items that are in unsatisfactory condition, are missing original tags, or have been washed. We actively monitor account activity for unusual order, payment or returns behavior. We reserve the right to refuse transactions, assess fees, and/or close accounts in these circumstances. Refunds for accepted returns will be applied as credit towards future purchases, or to the original payment method only. Refunds issued to credit/debit cards may take up to thirty (30) business days to be credited.
Shipping and handling fees are not refundable. Jack Adams Group reserves the right to refuse any return that does not meet the Shipping or Return Guidelines
To Return: Log into your account and select Completed Orders. From there you will see a button on the right side that says Return Item(s). Please select the item(s) you will be returning and fill out the return request.
You have thirty (30) days from the ship date to place the item in the original packaging, and return to us in a box. Send via UPS, FedEx or USPS Certified Mail to insure the ability to track shipment. We are not responsible for any damage to the item once in transit.
If you need assistance with your returns, please feel free to contact us at 503-283-7795. Or click here to email Customer Service.
Packages should be addressed to:
Jack Adams Group
2705 N. Hayden Island Drive
Portland, Oregon 97217